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Returning the goods

RETURN CONDITIONS

Return and exchange of goods.
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1. In order to return the product (s), the Buyer may do so within 14 (fourteen) working days from the date of delivery of the goods to the Buyer, informing the Seller by the means of communication specified in the contact section, indicating the name, order number and return reasons.
2. When returning the goods to the buyer, the following conditions must be observed:
2.1. the returned product must be in the original neat packaging;
2.2. the goods must be undamaged by the Buyer;
2.3. the product must be unused, without losing its commercial appearance (undamaged labels, peeled off protective film, etc.) (this item does not apply in case of return of defective product);
2.4. the returned product must be in the same configuration as the Buyer received it;
2.5. when returning the product, it is necessary to present the document of its purchase.

2.6. Return costs are paid by the Buyer.
3. The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not follow the procedure for returning the goods set out in Article 2.
4. Upon return of the wrong product and / or defective product, the Seller undertakes to take back such goods and replace them with similar suitable goods.
5. In the event that the Seller does not have goods suitable for replacement, the Buyer shall be refunded the amount paid, excluding the price for delivery.

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